For CleanTech FZ LLC all customers are equally important and we provide quick responses to your calls for any feedback or complaints. When you make a booking, we reserve time for you and turn away other potential customers to fulfill our commitment to you.

But when we get a sudden request for any cancellation or rescheduling, planning a new schedule becomes quite an impossible thing. And for this reason, we have come up with below policies for cancellation and refund procedures:

• If you need to cancel your appointment, please contact us at least 24 hours in advance
• Any cancellations with less than 24 hours notice is non-refundable.
• We request that Saturday clients must make a cancellation request before the close of business on the preceding Thursday.
• We do provide a rescheduling benefit to our customers, with a 12-hour rescheduling notice.
• For rescheduling an appointment, you can either visit our website or can call our customer care executive directly.
• There is no charge for rescheduling with 12-hour notice on working days.
• The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.
• The client is responsible for securing - cash, jewelry and any other items of value.
• CleanTech FZ LLC has a zero-tolerance policy in terms of theft and dishonesty. No responsibility or liability is however accepted for any of the above.
• On spot cancellation, the full amount will be charged.
• Refunds will be done only through the Original Mode of Payment.