refunds & cancellation

For CleanTech FZ LLC all customers are equally important and we provide quick responses to your calls for any feedback or complaints. When you make a booking, we reserve time for you and turn away other potential customers to fulfill our commitment to you.

But when we get a sudden request for any cancellation or rescheduling, planning a new schedule becomes quite an impossible thing. And for this reason, we have come up with below policies for cancellation and refund procedures:

  • If you need to cancel your appointment, please contact us at least 24 hours in advance
  • Any cancellations with less than 24 hours notice is non-refundable.
  • We request that Saturday clients must make a cancellation request before the close of business on the preceding Thursday.
  • We do provide a rescheduling benefit to our customers, with a 12-hour rescheduling notice.
  • For rescheduling an appointment, you can either visit our website or can call our customer care executive directly.
  • There is no charge for rescheduling with 12-hour notice on working days.
  • The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.
  • The client is responsible for securing - cash, jewelry and any other items of value.
  • CleanTech FZ LLC has a zero-tolerance policy in terms of theft and dishonesty. No responsibility or liability is however accepted for any of the above.
  • On spot cancellation, the full amount will be charged.
  • Refunds will be done only through the Original Mode of Payment.